Shipping Policy

FREE SHIPPING
We are glad to bring our customers great value and service. That's why we provide free shipping from our warehouses located around the world. Each order will take about 2 - 3 business days for processing before being shipped out. For packages weighing below 2kg, we use ePackage or China Post Air Mail as Shipping Methods, and for packages above 2kgs in weight, we use EMS or DHL.

Note:
Delivery time may become longer during peak seasons like Halloween, Christmas, or Black Friday.

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.


LOST/MISSING PACKAGES
NipponApparel is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made and send a replacement to you at no extra charge.


CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.


SHIPPING TIME
Shipping time varies by location. These are our estimates:

 Location Time (in Days)*
Countries with Express Shipping ** 5-15
Rest of The World 15-30

Max delivery time - 45 business days.
*This doesn't include our 2-5 day processing time.

**These include the following: Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Spain, Australia, Canada, United Kingdom, United States 

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.


MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE
MOMENT".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.


WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

Premium Quality
Free Express Shipping
Customer Satisfaction
30 Day Refund Guarantee